Cloud Operations Workspace. Known synonyms are applied. Working with different roles associated with Agent workspace. AI Search is available with the Now Platform ®. CSM Configurable Workspace - One desktop for any interaction–phone, chat, messaging, web forms, etc. Lists are not rendered/ shown in Agent Workspace - Support and Troubleshooting > Knowledge Base > Login here. Then, select ServiceNow in the left navigation menu to open the configuration form. listIn this exercise, you will explore the baseline ITSM Agent Workspace to familiarize yourself with Agent Workspace and its capabilities. Manage normal and on-call shifts from one place. Loading. To transition from the legacy agent workspace to the new Agent Workspace, you can follow these steps:The message - 'This form has not been configured for Workspace. Hardware Asset Manager Workspace. this to track: the adoption and quality of the Virtual Agent, and the business impact on cost savings and customer satisfaction. ServiceNow is rolling out another wave of generative AI additions to facilitate workflow management on its Now Platform. This will add a new Landing page with a report. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Setting Manager Field in Developer forum yesterday. Loading. Check if the user has "template_editor_global" role. Ask questions, give advice, and connect with fellow ServiceNow professionals. The Incident template selected from Agent Workspace/Service Desk Workspace while creating an incident record is not appearing in the normal view of the incident (Incident viewed not from workspace). Open Agent Workspace. Not able to see templates in Agent Workspace - Support and Troubleshooting - Now Support Portal. ml plugins. ResolutionIn some situations using 'Reply All' to an email in Agent Workspace doesn't show all the recipients of the original email. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. Navigate to the form or view that contains the "Edit" button in the Agent workspace. Skip to page content. Ask questions, give advice, and connect with fellow ServiceNow professionals. It enabled the recording of a call with a customer, even prior to knowing what type of interaction you would have with the user. The User-Agent string was set to ServiceNow/1. Read Data Sheet Try Mobile App Benefits of Mobile. The issue impacts users that have updated their Chrome or Edge browser to Version 89. To configure the visibility of the particular workspace in the Workspaces menu in Unified NavigationCitrix integration with ServiceNow Virtual Agent is now available to entitled ServiceNow and Citrix customers, including those with Citrix Virtual Apps and Desktops service Premium and Citrix Workspace Premium. For Agent Workspace, this API. dialog opens. Sending and. Discover Solution Watch Video. The CMDB Workspace plugin adds the following to Agent Workspace: CMDB list category and associated filtered lists. Close the Agent Workspace browser tab. Skip to page contentTo change the columns and the order that they appear in a list view in Agent Workspace, follow the below steps. - Now Learning. When copying the URL of a list and opening it in a new tab in Agent Workspace, the Save As button does not show up Steps to Reproduce In Agent Workspace for a Quebec instance, navigate to Lists > IncidentsAgent Workspace: Issue when typing in a field (e. Set up HR Service Delivery Agent Workspace so that your agents can engage with your employees, answer questions, create cases, and resolve issues. With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. The component can be placed in the Workspace form using the. To complete the exercises, switch to the Admin user role. ServiceNow commissioned research on how AI will affect the skills of the future. GlideAgentWorkspace (g_aw). Could you please help with the solution. Risk Management helps organizations to identify high-impact risks, improve risk-based decision-making, and reduce reaction time from days to minutes. The agent will have their workspace open and set themselves available for a queue. Configure the UI Action. Service Agents and Operators enabling seamless flow of incidents, problems, changes, and alerts to predict and resolve service degradations. Make it easy for agents to triage, act on, and resolve requests on the go. Build My First App Engine Studio ApplicationConfiguring a Workspace. The component can be placed in the Workspace form using the Contextual side panel, the value from the short description field wil be used as the search term. Predictive Intelligence. Expected : Actual:The ServiceNow Agent Workspace is a configurable user interface that gives agents a fully integrated, intuitive user experience. Both steps are documented on ServiceNow's. Known synonyms are applied. >. Configure Workspace Agent Chat to enable customers to ask questions and receive information by chatting with a live agent. The 'Checklist' is not showing on Agent Workspace view is because the 'checklist' is a UI-Macro and Agent Workspace does not support macros. When you open the same record from Workspace list view, Compose/Activities. Skip to page content. Steps to Reproduce Navigate to yourAs a Routing Agent, use the Universal Request in Agent Workspaces to view, create, edit and resolve universal requests. Name: <name>. Steps to Reproduce 1) Open assignment_groupThe ServiceNow agent workspace surfaces relationships between accounts, contacts, consumers, and relevant industry information. Discover Solution Watch Video. Select an authentication method to sign in and enter your ServiceNow Instance Host and API URI. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. The page updates to show the list with the selected column. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Agent Workspace is a configurable service desk application that provides an integrated and intuitive user experience enabling agents to be more efficient. Clicking on a pdf file in Agent Workspace displays Preview not available Steps to Reproduce Go to Agent Workspace Home 2. Navigate to All > Workspace Experience > Administration > All Workspaces. Hope you are doing great. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. Keep your hybrid workforce engaged and. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Each should have appropriate targets defined, and ServiceNow Performance Analytics can be used to track and visualize your progress towards these goals. 4. Review these sections on configuring Agent Chat features. Combine HRSD with other products and apps to create a powerhouse employee experience platform. Explore the Agent Workspace Home TabAgent Workspace introduced in Madrid. Partner Grow your business with promotions, news, and marketing tools for partners. Thanks in. Improve agent efficiency with a single workspace built to facilitate resolutions. How to toggle off sidebar in Agent Workspace - Support and Troubleshooting > Knowledge Base >. IntegrationHub. Partner Grow your business with promotions, news, and marketing tools for partners. Untether your service and support agents and make it easy for them to work from anywhere with purpose-built mobile workflows. If you want to change the view of the incident workspace form. Login here. Learning#15: Auto Populate Email ID from Field "Requested For" in Catalog Form. g "Description") or other string field (4000 characters) Steps to Reproduce Hop into any Tokyo instance and got to Agent Workspace Open any incident recordPlaybooks are the visualization of a process. Virtual agent : Also referred to as “chatbot” or “virtual assistant,” virtual agents interface with the customer to quickly get them what they need. We’re at a unique moment in business history. 1) Login to a NewYork Patch 3 instance. Keep your hybrid workforce engaged and productive. platform_ml, and com. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. The most relevant topics (based on weighting and matching. Impact Accelerate ROI and amplify your expertise. How to get Service Operations Workspace. , Instructional, manual entry and Automation flows) to an easy to follow. In the example, the. Transform manual tasks and mundane work into digital workflows. Use the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. 3. • Install base foundation: Provide agents with a 360-degree view of a product install base and services. UX Page Registry record of Agent Workspace might be modified with some value on 'Parent App' field. ServiceNow Agent Workspace. In Agent Workspace chat, when using the "Transfer to Queue" quick action, currently it only displays 5 active queues. In this exercise, you will explore the baseline IT Service Management Agent Workspace to familiarize yourself with Workspaces and their capabilities. Skip to page content. Transform manual tasks and mundane work into digital workflows. Through Agent Chat, agents communi. Expected : Actual:The ServiceNow Agent Workspace is a configurable user interface that gives agents a fully integrated, intuitive user experience. With the current functionality of workspace, usersUsers might experience of getting frequent out of memory errors or browser window crashing, when using the Agent Workspace inside Chrome 32-bit browser. Store Download certified apps and integrations that complement ServiceNow. Learn More. - Open Agent Workspace. About. Type: onLoad. Activate the display of the estimated wait time for live chat support (transfer from the virtual agent to a live agent). Typically users will see a blank white page for 20 to 30 seconds before the workspace finally loads. The user should have "template_editor_global" role to see the template. As admin/major issue manager login to Agent workspace. The client scripts needs to modified so that they work the same way in native UI The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. In Agent Workspace, a tab called Agent Assist allows users the ability to search records based on the current records Short Description terms. There will be three sections in the Details, Case, Comments and Related Search Results. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. Cause. Loading. " Skip to page content. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. We cannot bypass this functionality. Process Automation Designer is another way to configure a flow in ServiceNow, such as Workflow Editor or Flow Designer. Streamline and manage software assets with a single-architecture SAM solution. Impersonate as System Administrator. This app shell focus' on workspace experiences for agents to view and resolve multiple records at the same time. This app shell focus' on workspace experiences for agents to view and resolve multiple records at the same time. San Diego EA Hot Fix 2 : Known Errors This article presents notable known errors in San Diego EA Hot Fix 2, grouped by severity and organized by category. Set up Agent Workspace for HR Case Management so that your agents can engage with your employees, answer questions, create cases, and resolve issues. You can check out the Docs release notes for items not covered in this article. transcripts in their workspace alongside customer data and case details for improved customer service. Explore Platform. FEATURED PRODUCTS. In Agent workspace, Add or Edit Button is not visible under the Related List for the table extended from the OOB table Steps to Reproduce 1. If you saw Live Coding Happy Hour on August 19, 2021 (part 1) or September 2, 2021 (part 2), this post will go through the same material. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. CMDB-specific widgets: CMDB Health, CMDB Relationships, and CMDB Timeline. In the Now Platform UI of your ServiceNow instance, navigate to Workspace Experience > Actions & Components > Contextual Side Panel . Dig deeper into Dispatcher Workspace. ServiceNow® Predictive Intelligence is available with ServiceNow® Agent assist by activating the com. The new UI Builder-based workspace makes it more. It displays the message : "This form has not been configured for Workspace. Dig deeper into Dynamic Translation. Model demand scenarios to analyze scheduling impact and make sure you staff properly for surges. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Deliver engaging, personalized experiences for all users. This API is exposed to client scripts, also known as page scripts. For instructions on how to do this refer to the product documentationDemo CSM. About this task. If not, please add the same. Navigate to All> UI Builder/UI Builder for Agent Workspace for HR case Management: 2. Skip to page content. Cause. Improve agent efficiency with a single workspace built to facilitate resolutions. Mobile experiences created in App Engine Studio are part of the ServiceNow Agent or Now Mobile mobile applications. . Enter the information below and Save. CreateThis quick tutorials should explain how to add a new declarative action (DA) to your workspace action bar that opens a page in a new tab. Capture all install base data including location, install date, open cases, and more in a single view for increased agent efficiency. Boost agent efficiency and customer satisfaction with intelligent service automation. Agents set these states in their Agent Workspace Inbox. Click the number in the Open P1 Incidents component to open a list of records. In the Happening Now section, note how many incidents are open P1 incidents. If you saw Live Coding Happy Hour on August 19, 2021 (part 1) or September 2, 2021 (part 2), this post will go through the same material. As a result, it helps equip organizations to:. Introduction. Dispatcher Workspace brings new speed and efficiency to field service management. ServiceNow just made Orlando release available for developers (you can upgrade your PDI ), and we can get the first look inside of a new platform component: Agent Workspace / Workspace Experience. Encountering a problem with a User Interface (UI) Policy that has the Run Script feature enabled, which is designed to display or conceal Annotations on Workspace. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Create seamless experiences for customers and agents with compliance. Agent Workspace General FAQs - Support and Troubleshooting - Now Support Portal. Service Operations Workspace Admin Console provides you a simple UI to configure the content and information that is surfaced to your agents on. For example, if a work item requires the language skillIf you're already using Agent Workspace, SOW should be a fairly easy change. In this post, we will provide a walk through on how to create your first and basic playbook in ServiceNow. Deliver. Login to a Quebec or RomeLet's take the incident table for the article. ServiceNow® HR Service Delivery Agent Workspace uses the. Skip to page content. Select INC0000601 5. Field Service Management Dispatcher Workspace. The App Engine Studio includes a prebuilt workspace that you can add Skip to page content. Create and customize workspace pages with a single builder. >. In Agent Workspace, there is a way to have the Sidebar toggled off by default every time a new record is opened. Click Manager Workspace. ServiceNow's recommendation is that any new workspaces are created using a Configurable Workspace as it begins to deprecate Agent Workspace ahead of March 2024. g. One type of experience is a Workspace, which is a dashboard to interact with application data. Transform the impact, speed and delivery of IT. App Engine Studio creates a Workspace that is edited from the Workspace. Impact Accelerate ROI and amplify your expertise. In Agent workspace, 'Additional Comments' is visible as default input option on form load and user need to select 'Work Notes' from dropdown manually. Agent Workspace is a configurable service desk application that provides an integrated and intuitive user experience enabling tier 1 agents to be more efficient. IT Service Management. Please check with your Citrix sales or channel partner for more information. The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. Try to resize columns by dragging the separator Expected Behavior: Columns should be resizedMigrate to CSM Configurable Workspace - Product Documentation: Tokyo - Now Support Portal. >. For the example scenario given above, use the below workaround; Go to System Definition > Client Scripts and click New. The ServiceNow Virtual Agent improves productivity from multiple perspectives. With the current functionality of workspace, users02-23-2023 03:51 AM. Skip to page contentAutomate and connect anything to ServiceNow. The Workspace application aims to give quick access to agents, answer. Chat from service portal using Virtual Agent. . Get clear visibility into context and impact, before services impact. Select Workspace and give the values as: Additional Information. This method is only available in the client scripting environment or in a UI action on the workspace client script field. After initial slow loading, the workspace will load. In that case, Find out which view is being used for the workspace. On platform UI when an Incident is set to On Hold - Awaiting Caller, the Additional Comments field becomes mandatory and the Post button is hidden. Sign in for. ServiceNow This course demonstrates the Agent Workspace view and how a case can be created from Agent Workspace by agents. 2. Contextual Search in ITSM Virtual Agent Topics that leverage Contextual Search and Request Catalog Item topic blocks and are duplicated from the Global scope now work without any errors because. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Easily discover, install, and configure ServiceNow solutions with ServiceNow’s Admin Center. Configure Agent Chat to enable customers to ask questions and receive information by chatting with a live agent. Known synonyms are applied. The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. Virtual agent : Also referred to as “chatbot” or “virtual assistant,” virtual agents interface with the customer to quickly get them what they need. Leveraging complete Agent Workspace view to enable Portal side functionalities being available to staff/agents. This guide shows Staff how to use Agent Workspace and resolve service requests. How to get Service Operations Workspace. Back. Create a new Declarative Action Assignment record that will link the Table Configuration from step 1 to the Agent Workspace form. Field Service Management Dispatcher Workspace. Learning Objectives This guide will help you: • Learn how to submit a service request as the customer. Skip to page content. The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. Set up Agent Chat Configure AgentDocumentation Find detailed info about ServiceNow products, apps, features, and releases. Provide employees with a unified portal to create reservations, access maps, register visitors, and order services. Each workspace is tailored to the kind of issue that the agents work on. All Workspace enable agents to find issues, solve them, and communicate the solutions to requesters. CSM Agent Workspace is one of two workspaces available for the Customer Service Management application. While it operates flawlessly on the PlatformActive Chat Panel is missing on Agent Workspace if Agent doesn't have read access to sys_cs_converstation. If the global field is not checked ,template will not show up. How search works: Punctuation and capital letters are ignored. Open Agent Workspace. Certain content is no longerYou can grant access to workspace for specific role users by creating the acl or changing the existing acl. Features. App Engine Studio creates a Workspace that is edited from the Workspace. Automate and connect anything to ServiceNow. Typically it will be a blank white page for 20-30 seconds before the workspace finally loads. For example, I would like to add this "selection" from the backend to an specific Agent Workspace List: Currently this is how the List (Requested Item Tab in an Request) looks like in the Agent Workspace:. 1. Agent Workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer questions and resolve customer problems. There might be a need to display more than 5 if a service channel record has more thanDynamic Translation not working/visible in agent workspace: Log in to the instance. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. New List Action Button on Agent Workspace to display a Assigned to Field. Ask questions, give advice, and connect with fellow ServiceNow professionals. When viewing a related list associated with a record in Agent Workspace, the number of records shown does not match the related list for the same record when viewing the record in UI16. Service Operations Workspace is available with these ServiceNow products. There is no constructor for the. Increase incident deflection Reduce call volumes and deflect tickets using the self-service portal and ServiceNow ® chatbots. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Loading. The Workspace application aims to give quick access to agents, answer. The Agent workspace is designed keeping in mind the use cases of an agent persona who would want to have access to the various tabs (sections) on a record simultaneously and the design helps reducing the need to scroll up and down constantly to do so. Playbooks provide step-by-step guidance for resolving processes and enable agents to easily manage the lifecycle of cases by guiding them through. To edit the form, select a different type of record, or contact your administrator' appears when the cmdb_model form is accessed on AgentClient Script not working in Agent Workspace - Support and Troubleshooting - Now Support Portal. The new UI Builder-based workspace makes it more configurable and flexible for customers. Click the Submit button. In Agent Workspace, When a record is opened from Reference field of related record, Compose/Activities Section is not visible. . 1. Hello, I wanted to know if anyone has been able to allow human readable URL from the agent workspace view when you copy the permalink? It is available to update and change in the Knowledge page from the Service Portal but I don't see anything for the agent workspace view. • Access and navigate Agent Workspace. HR Agent Workspace. Start your ServiceNow journey by joining us the 2nd Wednesday of each month for an introduction to ServiceNow resources. ServiceNow Walk-up Experience is a streamlined channel to manage face-to-face IT support requests, and to improve customer experience with IT Service Desk. On the search result page: click on the custom record. ServiceNow Store. Learning Build skills with instructor-led and online training. 7) Repeat step 2 and activate the "Alert Intelligence" plugin. Then, select ServiceNow in the left navigation menu to open the configuration form. Known synonyms are applied. Skip to page content. Technically, there are now 2 agents attending to the same chatOpen Agent Workspace from the Application navigator module Loading. Combine ITSM with other products and apps to create a powerhouse technology platform. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. To create a Workspace, click the Add icon for Experience on the App Home tab. Mega Guru. Key Features of . ServiceNow Agent Workspace has new and updated features in the Madrid release. Navigate to All> UI Builder/UI Builder for Agent Workspace for HR case Management: 2. Click the PREVIEW link on a Workspace's card in the section to open the Workspace. The timeline component displays a chronological summary of case activities, including case state changes and interactions between the fulfiller (typically the agent) and the requester (typically the customer). Automate and connect anything to ServiceNow. Build My First App Engine Studio ApplicationConfiguring a Workspace. Agents have ongoing visibility into the status of issues assigned to middle and back-office teams for resolution. The multi-tab interface improves agent productivity by enabling agents to easily navigate between records. Step 2: Go to Now Experience Framework -> Actions and Events -> Action bar Declarative Actions and create a new. Financial Services Operations;. Explore the Open PI Incidents component. Figure 2: Initiate TeamViewer Unattended Connection with one click from the ServiceNow Incident. Key feature. The solution combines the strongest industry-adopted, government-approved encryption standards with flexible key management. This article is a supplement to the ServiceNow documentation. Use Chat Setup to configure these features: Activate or deactivate live chat (enabled by default). Basically acl's Loading. Special characters like underscores (_) are removed. CSM workspace form features. Check if the user is affected by this PRB1332000. Lists 3. The Activity Stream in the Agent Workspace does not show up. . View Docs. In customer support, the customer case (or simply ‘case management’) is the primary, most essential entity. 4) Navigate to Agent Work Space >Agent Workspace Home. How search works: Punctuation and capital letters are ignored. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Drag a column handle (. Impersonate as System Administrator. Behaviour does not happen when accessed Agent Workspace under Chrome 64-bit browser. Click the Submit button. SANTA CLARA, Calif. On Agent Workspace the Comments field is mandatory butAgent Workspace is a configurable service desk applicati. Case navigation and management become a lot easier by enabling agents to handle multiple records of several types in one single tab/window of their web browser. Cannot remove (contains role) agent_workspace_user from itil Steps to Reproduce Log in to an affected instance Go to the role of "ITIL" Go to the Contains roles related list Select Edit From the slush. Select UI Action in the middle pane as the file type then click the Create button. Name of the table that contains the record to open. That is expected given the fact that Agent Workspace runs mostlyServiceNow Agent Workspace. ServiceNow Store. Navigate to your ServiceNow instance’s “Agent Workspace” application and create a new workspace record. In the Happening Now section, note how many incidents are open P1 incidents. All. 12-19-2022 01:54 AM. How search works: Punctuation and capital letters are ignored. This examples creates a simple agent-assist component to search articles in kb_knowledge table. Login here. snc. Lists are not rendered/ shown in Agent Workspace - Support and Troubleshooting > Knowledge Base > Login here. Risk Management Workspace. Control the display of agent names and avatars in the chat window. Use the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. g_form. When a record is opened from Agent Workspace is possible to see the following messages: Release or Environment. Control the display of agent names and avatars in the chat window. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Source, negotiate and procure goods and services effortlessly. Find detailed information about ServiceNow products, apps, features, and releases. Skip to page content. Here are some of the key features:Landing page - Get started with the landing page that is tailored for your Service Desk agents and Level 2/3 analysts. For employees, the conversational AI chatbot within their Teams workspace offers self-service troubleshooting for common requests, which frees up help desk agents to focus on more complex or urgent issues. * *Enterprise integration only Figure 1: Support agents can send invitations for both Remote Support sessions and Assist AR sessions, and start those sessions from within the TeamViewer Remote Control tab in ServiceNow. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. Yes, the agent workspace (now already obsolete!) was designed for the desk, but seems like ServiceNow is positioning the Service Operations Workspace for the mass itil audience. Components in the form ribbon display relevant information about the case, including a contact or. Skip to page content Reporting. Developer Build, test, and deploy applications. This article helps in understanding the browser settings for desktop notifications and audio alerts for incoming and conversational chats on agent workspace. Gain real-time visibility across channels and work so you can manage for optimal performance. Digitize internal processes to become more proactive, predictive, and resilient—all while maintaining security and compliance. When a user views a record, they don't see the emails being displayed in the activity stream, even though the "Sent/Received Emails" is configured to be displayed on the activity stream. How to make a client script execute both in platform and workspace - Support and Troubleshooting > Knowledge Base > Login here. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Empower everyone with Now Assist and accelerate productivity across the enterprise. Provides agents with a quick overview of the case details. Dig deeper into Dispatcher Workspace. In the Filter… field, enter the text UI OR select Server Development from the categories in the left-hand pane. This happens when a user first time tries to access it. Learn how expanded hyperautomation tools and modern design on the latest release of the ServiceNow Platform help companies accelerate productivity and digital transformation. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Find detailed information about ServiceNow products, apps, features, and releases. To edit the form, select a different type of record, or contact your administrator. Do more with HR Service Delivery. Sign in for more! There's more content available only to authenticated users.